FREQUENTLY ASKED QUESTIONS

Can I cancel or change my order?

We may be able to make the following changes once your order has been placed:

  • Cancel your order
  • Decrease the quantity of an item
  • Remove an item

Our goal is to ship your order as quickly as possible. Once your order has been released for shipping, we are unable to make the following changes:

  • Add an item/Increase quantity
  • Change the payment method
  • Change the shipping address 
  • Change or update your shipping method
How do I track my order?

After placing your order, you’ll receive a confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed. Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once it’s in transit.

Note: It may take 24-48 hours for your tracking information to reflect details on the UPS, FedEx, or USPS sites

How do I make an exchange?

To place an exchange order, please email us at info@pinkdoveco.com 

How do I process a return?

Simply Login into “MyAccount” with your email and order number! Follow the steps to initiate your return and retrieve your return label within 7 days of delivery. 

Will I get charged for shipping?

In order to qualify for free return shipping, your return package must be postmarked within the first 5 days of delivery using the return label we provide when you initiate your return.

How long do I wait for my credit after a return?

Once your return has been confirmed received, please allow 5 – 7 business days for your funds to be refunded to your payment method.

How do I know when an item is restocked?

Simply click on the size you are interested in and enter your email, and we’ll alert you when a full shipment has been received, or email us at info@pinkdoveco.com