FREQUENTLY ASKED QUESTIONS
We may be able to make the following changes once your order has been placed:
- Cancel your order
- Decrease the quantity of an item
- Remove an item
Our goal is to ship your order as quickly as possible. Once your order has been released for shipping, we are unable to make the following changes:
- Add an item/Increase quantity
- Change the payment method
- Change the shipping address
- Change or update your shipping method
After placing your order, you’ll receive a confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed. Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once it’s in transit.
Note: It may take 24-48 hours for your tracking information to reflect details on the UPS, FedEx, or USPS sites
Simply Login into “MyAccount” with your email and order number! Follow the steps to initiate your return and retrieve your return label within 7 days of delivery.
In order to qualify for free return shipping, your return package must be postmarked within the first 5 days of delivery using the return label we provide when you initiate your return.
Once your return has been confirmed received, please allow 5 – 7 business days for your funds to be refunded to your payment method.