FREQUENTLY ASKED QUESTIONS
We may be able to make the following changes once your order has been placed:
- Cancel your order
- Decrease the quantity of an item
- Remove an item
Our goal is to ship your order as quickly as possible. Once your order has been released for shipping, we are unable to make the following changes:
- Add an item/Increase quantity
- Change the payment method
- Change the shipping address
- Change or update your shipping method
After placing your order, you’ll receive a confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed. Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once it’s in transit.
Note: It may take 24-48 hours for your tracking information to reflect details on the UPS, FedEx, or USPS sites
To place an exchange order, please email us at [email protected]
Simply Login into “MyAccount” with your email and order number! Follow the steps to initiate your return and retrieve your return label within 7 days of delivery.
In order to qualify for free return shipping, your return package must be postmarked within the first 5 days of delivery using the return label we provide when you initiate your return.
Once your return has been confirmed received, please allow 5 – 7 business days for your funds to be refunded to your payment method.
Simply click on the size you are interested in and enter your email, and we’ll alert you when a full shipment has been received, or email us at [email protected]